Client Success Manager

The Client Success Manager is a key member of Buyerlink’s Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts.

Industry experience in lead generation or digital marketing is an asset, but not required. Our Client Success team is happy to train and develop team members for long-term success in the role and in our organization. 

Please note that this is an in-office role, which means you’ll be joining our team at the Victoria, BC office near Uptown. 

What you’ll do: 

• Meet and exceed monthly  targets and KPIs-including account growth, churn etc.
• Build and maintain strong relationships with current clients (via phone, IM, email and potential  travel)
• Pitch current clients on new growth opportunities
• Digest client data and feedback to the team in an organized manner
• Monitor client report stats and perform data analysis to identify opportunities & challenges
• Seek proactive budget increases, new product opportunities and other strategic opportunities with existing clients based on strategic account management
• Conduct Quarterly Business Reviews with key clients
• Represent the company at trade shows and conferences
• Ad-hoc special projects
• Build and maintain an intimate knowledge of performance marketing industry to identify trends and opportunities
• Regular reports to the Sales Manager

What you bring: 

• 2 - 4 years of experience in a related role
• A track-record of successfully hitting targets & maintaining successful client relationships
• Ability to perform data analysis and translate findings into actionable business recommendations and strategy
• Savvy with CRMs
• Strong written skills
• Exceptional sense of organization and attention to detail
• A clear and personable communicator
• Ability to take direction well and follow through with project deadlines
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Background in lead generation or digital marketing 
• Post-secondary education in business, commerce or marketing preferred

Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience.

Target Base Salary: $60k-$70k CAD + OTE

Life at Buyerlink:

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches, and participate in exciting team events in-office

The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. As part of our recruitment process, certain roles at Buyerlink may include a technical or skills-based assessment administered through an approved third-party provider. In some cases, and only with your explicit consent at the time of testing, AI-based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here.