Dialer Administrator (Telephony Expert)

We’re seeking a skilled Telephony Expert to join our dynamic team and lead the development and maintenance of our communication systems. In this role, you’ll be responsible for designing, implementing, and troubleshooting telephony infrastructure, ensuring seamless connectivity and exceptional performance. The ideal candidate has extensive experience with VoIP, PBX systems, and telecommunication protocols, paired with a proactive approach to problem-solving. You’ll work closely with cross-functional teams to optimize and scale our telephony solutions to meet evolving business needs.

If you’re passionate about delivering cutting-edge telephony solutions and thrive in a collaborative environment, we want to hear from you!

This is an in-person role at our office in American Fork, UT.

What you will do: 

• Oversee, manage, and optimize our owned & operated telephony platform
  • Recipe testing and internal platform architecture (speed to lead, dialing algorithm)
  • Create and test new recipes
  • Process filters: Manage recipe-assigning rules and split tests
• Revive leads using SQL
• Improve scripts and conduct A/B testing
• DID Optimization weekly
• Administration (Campaigns, Dispositions, Connectors, ANI Grouping, IVR)
• Own all dialer operations:
  • DID management
  • Troubleshooting issues
  • User management 
  • Act as the point of contact 
  • Conduct audits upon request
  • Manage daily reporting & delivery to our internal stakeholders

Who you are:

• Self-starter, motivated, highly productive
• Able to work autonomously
• Data-driven, analytical, and strategic
• Collaborative - able to work across departments
• Great communicator - both written and verbal

What makes you qualified:

• 7+ years at a call center
• 3-5 years managing a dialer - Five9, ReadyMode, or similar
• Bachelor degree preferred

Compensation will be determined by factors including knowledge and skills, role-specific qualifications, and experience.

Salary Range:  $75,000 - $85,000
 

Life at Buyerlink:

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches, and participate in exciting team events in-office.

Who we are

As a fully integrated technology platform, Buyerlink simplifies online marketing, empowering businesses of all sizes to gain access to in-market locally-targeted consumer demand at scale.  As a One Planet Group company, we believe that businesses can thrive while making a positive impact on the world. Our values—integrity, innovation, and purpose—are at the core of everything we do. We’re dedicated to fostering an environment where team members feel supported, empowered, and inspired to achieve their goals.

The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here.